United Airlines boss Oscar Munoz will not resign

United Airlines boss Oscar Munoz will not resign

United says all customers on flight 3411, where a man was dragged off, are receiving compensation for the cost of their tickets.

Dao can be seen in the video being dragged out of the plane with blood running down his face.

By Tuesday afternoon, nearly two days after the Sunday evening confrontation in Chicago, CEO Oscar Munoz issued his most contrite apology yet as details emerged about the man seen on cellphone videos recorded by other passengers at O'Hare Airport.

Mr Munoz, recently named US Communicator of the Year 2017 by PRWeek magazine, said: "I want you to know that we take full responsibility and we will work to make it right".

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"Currently, (Dao and his family) are focused only on Dr. Dao's medical care and treatment", Chicago-based lawyer Stephen Golan said in a statement on Tuesday. He said United had to "re-accommodate" the man, who was bloodied in the encounter with security officials.

A Chicago Aviation Police officer was placed on administrative leave for his role in pulling Dao down the plane's aisle.

Munoz has repeatedly referred to United as a 'people business, ' and his strategy from day one has been to reconnect with employees and customers. Munoz described the passenger as "disruptive and belligerent".

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But when asked by ABC whether the passenger was at fault in any way, Munoz replied, "No, he can't be". When no one volunteered, it selected several passengers to deplane.

In the second statement, Munoz defended his staff and the company, but did not issue an apology for the aggrieved passenger. Dao, 69, was the only one who refused due to his need to see hospital patients.

A Chicago alderman said representatives from United Airlines and the city Aviation Department have been summoned by his committee to answer questions about Sunday's incident. "This is wrong", "Look at what you did to him" and "Busted his lip".

"That is not who our family at United is and you saw us at a bad moment", Munoz told ABC News.

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A group of protesters gathered outside the United Airlines terminal at Chicago's O'Hare International Airport on Tuesday, chanting that when their community is under attack, they "stand up and fight back".

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